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Computer Specialist

Providing Michigan companies with top I.T. support for over 18 years. We provide various computer and telephone services to businesses that do not have a network administrator on their staff or an Information Technology department in house. Let us take the headache out of your computer network. A PURE MICHIGAN company.

Custom Web Sites

Appearance is everything. Are you willing to present your business to the public with a $5 dollar DIY website? We can help you create a sharp website and develop a plan to help make the site a success.  We've teamed up with Kulik Design to bring our customers the best in web development. Call us at 248-344-9999

Profile

We provide high-end I.T. service to Small and Medium Businesses. We specialize in four areas: networking, security, messaging and virtualization. We make sure I.T. doesn't consume your organization and we derive our profits from helping you succeed.

Philosophy

Technical problems aren't technology problems, but problems in relationships and communications. Use our experience and take the headache out of your I.T.

Bakckup, Backup, Backup!

Your team worked on the data for weeks, covered every base, beat the deadline and now its all gone; There's only one way for this to end well. With 24x7 monitoring, our Arca Backup Device will ensure your data is there when you need it. Call us at 248-344-9999

Experience

You wouldn't seek medical advice from just anyone, why would it be any different when it comes to computer help? Computer Specialist has the experience to provide results. Call us at 248-344-9999

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Pro Active Server Care

Overview

Who can afford downtime these days?  Nobody! 
Our customers love our 24 hour x 7 day server monitoring and problem-resolution service called Pro Active Server Care.
Pro Active Server Care automatically takes care of your server(s) for one low flat monthly fee.  Never again will you come in to work unaware that your server was down due to a problem.  Our Pro Active Server Care engineers monitor and maintain your hardware and software so that it remains up and running and in top condition. 
 
Here's how we do it:
First, we install a small software program (called the Agent) on your server. The Agent uses special monitoring technology to keep tabs on important parameters concerning your server's performance. It automatically alerts our Support Team to any issues that could impact your server's availability, whether it's with Windows, Exchange e-mail, SQL databases, and the like. If the Agent detects any problems, it automatically sends an alert to our Pro Active Server Care professionals. Then, using a secure, encrypted connection, the appropriate Product Support Team automatically initiates a remote connection to the server and addresses the issues raised by the Agent.  All this happens automatically, anytime day or night, at no additional cost. 
When issues arise, our Pro Active Server Care engineers troubleshoot problems using Best Practice fixes. These are automatically determined resolutions from a detailed, proprietary knowledge base. Best Practice fixes have been found to completely resolve approximately 85% of monitored parameter and service failures.  For issues like hardware or networking problems that may not be resolvable remotely, we automatically receive alerts from our Pro Active Server Care professionals and can immediately dispatch an engineer to your location to fix the problem.
Pro Active Server Care also handles Microsoft Windows Patching.  Pro Active Server Care professionals thoroughly test all Microsoft-released security updates during a 30 day pre-deployment testing window. The Product Support team uses the Agent's Patch Deployment Engine to automatically deploy all Microsoft security patches that have passed internal testing. Based on your configured schedule or acceptable maintenance window, this service is usually done in the middle of the night when your business is closed, so as to not interrupt your normal operations.
 
 
Ask us for details about Pro Active Server Care today!  Available nationwide.  Call today at 248-344-9999 and protect your servers.
 
 

Supported Software

What does Pro Active Server Care monitor?  The better question would be what DOESN'T Pro Active Server Care monitor?

Pro Active Server Care monitors and provides Best Practice Fixes for the following server services:

BlackBerry MDS Connection Service
Adaptec I/O Manager Server
Adaptec RAID Event Logging Service
Adaptec RAID Remote Services Agent
Adaptec Storage Manager Notifier
Adaptec Storage Manager Agent
APC PBE Agent
APC PBE Server
Automatic Updates
AVG E-mail Scanner
AVG7 Alert Manager Server
AVG7 Remote Support Service (AvgAgent)
AVG7 TCP Server
AVG7 Update Service
Background Intelligent Transfer Service
Backup Exec 8.x Alert Server
Backup Exec 8.x Notification Server
Backup Exec Agent Browser
Backup Exec Device & Media Service
Backup Exec Job Engine
Backup Exec Naming Service
Backup Exec Oracle Agent
Backup Exec Remote Agent for Windows NT/2000
Backup Exec Server
BackupAssist
BackupAssist Monitor
BlackBerry Alert
BlackBerry Attachment Service
BlackBerry Controller
BlackBerry Database Consistency Service
BlackBerry Dispatcher
BlackBerry Mobile Data Service
BlackBerry Policy Service
BlackBerry Router
BlackBerry Synchronization Service
CA BrightStor Backup Agent
RPC Server
CIO Array Management Service 4.01
CIO Event Notifier Citrix Licensing Service
MetaFrame COM Server
Independent Management Architecture Client Network
Citrix XML Service Encryption Service
Citrix SMA Service
Citrix Virtual Memory Optimization
Citrix WMI Service
Citrix XTE Server
CitrixLicensing
Dell OpenManage Server Agent
Dell OpenManage Server Agent Event Monitor
DHCP Client
DHCP Server
Directory Synchronization Service Disk Management Service
Distributed Transaction Coordinator DNS Client
DNS Server
eTFWService
eTrust Antivirus Admin Server
eTrust Antivirus Job Server
eTrust Antivirus Realtime Server
eTrust Antivirus RPC Server
eTrust Common Services (Transport)
eTrust Common Services Log Daemon
eTrust SCM Central Reporter
eTrust SCM for HTTP
eTrust SCM for SMTP
eTrust SCM Quarantine Manager
eTrust SCM Quarantine Manager Event Log
FTP Publishing Service
HighPoint RAID Management Service
HP Insight Diagnostics
HP Insight Event Notifier
HP Insight Event Notifier
HP Insight Foundation Agent
HP ProCurve Datastore
HP ProLiant Remote Monitor Service
HP ProLiant System Shutdown Service
HP Version Control Repository Manager
IIS Admin Service
Intel(R) Matrix Storage Event Monitor
Liebert MultiLink
LiveUpdate
Logical Disk Manager
McAfee Alert Manager
McAfee Framework Service
McAfee GroupShield
McAfee Log Service
McAfee Managed Services Agent
McAfee Outbreak Manager
Message Queuing
Microsoft Active Directory Connector
Microsoft Connector for POP3 Mailboxes
Microsoft Exchange Directory
Microsoft Exchange IMAP4
Microsoft Exchange POP3
Microsoft Exchange Information Store
Microsoft Exchange Internet Mail Service
Microsoft Exchange Management
Microsoft Exchange Routing Engine
Microsoft Exchange Site Replication Service
Microsoft Exchange System Attendant
MSSQL$BKUPEXEC
MSSQL$SOPHOS
MSSQLServer
NetRAID
Network Associates McShield
Network Associates Task Manager
Network News Transfer Protocol (NNTP)
Norton AntiVirus Server
OfficeScan Master Service
OfficeScanNT Listener
OfficeScanNT Personal Firewall
OfficeScanNT RealTime Scan
Persistent Storage Manager Service
PowerAlert Server
PowerAlert UPS Engine
PowerChute Network Shutdown
Print Spooler
Promise Array Message Agent
RAID Storage Manager Agent RAID_SERVER
REG_SERVER
Remote Access Server
Remote Registry
ScanMail_MailAction
ScanMail_Monitor
ScanMail_RealTimeScan
Serv-U FTP Server
Simple Mail Transfer Protocol (SMTP)
Sophos Agent
Sophos Anti-Virus
Sophos Anti-Virus status reporter
Sophos AutoUpdate Agent
SQLAgent$BKUPEXEC
Symantec AntiVirus
Symantec AntiVirus Client
Symantec Central Quarantine
Symantec Event Manager
Symantec Mail Security for Microsoft Exchange
Symantec Mail Security for SMTP Symantec Password Validation
Symantec Quarantine Agent
Symantec Settings Manager
Task Scheduler
Terminal Services
RPC Service
Uninterruptible Power Supply
Windows Internet Name Service (WINS)
World Wide Web Publishing Service

Custom Application Monitoring:

We can also monitor any one or combination of the following for Windows Servers:
Ping
Port
Process
Service
Event IDs*
*Event Log error information is collected and then analyzed by our Pro Active Engineers

Default Policies for Application Performance Monitoring:

SQLServer:General Statistics User Connections
SQLServer:Databases  Percent Log Used
SQLServer:Databases  Log File(s) Size (KB)
SQLServer:Databases  Log File(s) Used Size (KB)
SQLServer:Databases  Data File(s) Size (KB)
SQLServer:Databases  Transactions/sec
SMTP Server   Categorizer Queue Length
SMTP Server   Local Queue Length
SMTP Server   Remote Queue Length
MSExchangeIS Public  Send Queue Size
MSExchangeIS Mailbox  Send Queue Size
MSExchangeIS Public  Average Time for Delivery
MSExchangeMTA   Work Queue Length

Default Policies for Performance Monitoring:

Processor  % Processor Time
Physical Disk  % Disk Time
Physical Disk  Avg. Disk Queue Length
Memory   Available MBytes
Memory   Pages/sec
Paging File  % Usage
System   Processor Queue Length

Custom Performance Monitoring for Windows Servers:

Performance Counters for:
Logical Disk
Physical Disk
Paging File
SMTP Server SQL Database
Monitoring for IP Devices
Device Availability
Response Time
Port Monitoring
Certain SNMP Devices

Arca Up-time Appliance

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Serious about Business? So are we! Backups aren't enough if you rely on your network for day to day business. Meet the Arca UpTime Appliance.

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Small Business Websites

Globe

Small Business Websites - $499 plus hosting.

Custom developed and designed around your business needs. No cookie cutter sites here!

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Computer Specialist

17177 N Laurel Park Dr Ste 441 Livonia MI 48152 usa

Phone 248-344-9999
Fax 734-338-3265

Services & Solutions

- Network Support & Repairs
- Internet Connectivity Service
- Web Hosting & Development
- Data Recovery & Backup
- Hard Drive Recovery
- RAID Array Recovery

Services & Solutions

- Network Design & Installation
- PC Hardware & Printer Repairs
- Virus Cleanup & Mitigation 
- Server Maintenance
- Server Monitoring
- E-mail Solutions

Detroit Business List

Visit us on the Detroit Business List